This Privacy Policy explains how Luxus Lifestyle Management ("Luxus", "we", "us" or "our") collects, uses, shares and protects personal information when you visit our website or use our concierge and lifestyle‑management services. By using our website or services you agree to the practices described here.
We use your information to provide and personalise our services, respond to your enquiries, arrange and fulfil your requests, manage your membership, process payments, improve our website and services, and meet our legal and regulatory obligations.
Where applicable law requires, we rely on one or more of the following: the performance of a contract with you, our legitimate interests in operating and improving our services, your consent, and compliance with legal obligations.
We share your information only as necessary with trusted suppliers and partners who help us fulfil your requests (for example airlines, hotels, restaurants and other providers), with our payment processors, and where required by law or to protect our rights. We never sell your personal information.
We retain personal information only for as long as necessary to provide our services, to comply with our legal obligations, resolve disputes and enforce our agreements.
Subject to applicable law, you may have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent at any time. You may also have the right to lodge a complaint with your local data protection authority.
Our website uses essential cookies to function and may use analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect the website's functionality.
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Where your information is transferred outside your country of residence, we take steps to ensure appropriate safeguards are in place in accordance with applicable law.
Our services are intended for individuals aged 18 and over and are not directed at children.
We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be communicated where appropriate.
For any questions about this Privacy Policy or to exercise your rights, please contact us at connect@luxuslm.com or +44 (0) 207 846 0182.